Feniro Returns & Refunds
We want you to love every item you purchase, but if you’re not completely satisfied, we’ve made returns simple. Our return policy gives you 14 days from receipt to initiate a return.
Return Guidelines
To make a return, please ensure:
- The item is unused, unaltered, and in its original condition.
- It remains in its original packaging.
- You have the receipt or proof of purchase.
- The item is not a final sale or marked as non-returnable.
How to Return Your Item
- Reach Out to Us
Before returning, email us at [email protected] to receive a Return Merchandise Authorization (RMA) number. - Prepare Your Package
Pack the item securely in its original packaging and clearly write the RMA number on the package. Don’t forget to include the proof of purchase. - Send Your Package
Ship the item to one of the addresses below:- Vietnam Office: 13 Trung Hoa Duoi, Vu Chinh, Thai Binh 06000, Vietnam
- S. Warehouse: 643-7667 Garden Grove Blvd, Garden Grove, CA 92841, United States
Please note, you will be responsible for the cost of shipping.
Refund Process
After we receive and inspect your item, we will send a notification regarding the status of your refund. Approved refunds will be issued to your original payment method within several business days, though processing times may vary by bank.
Questions? We’re Here to Help
Email us anytime at [email protected]. We’re happy to assist with any concerns about your order.
Thank you for choosing Feniro. We value your trust and are grateful for the opportunity to serve you!